COSMOENERGIES WELLNESS
Privacy Policy
Your privacy matters. This page explains the information we collect, why we use it and the choices available to you.
1. Information we may collect
We may receive information you voluntarily provide, such as your name, contact number, email address, selected wellness service, enquiry details, booking details and payment/reference information when you contact or transact with us.
Our website may also receive technical information such as browser type, device information, approximate usage information and server logs needed for security and operation.
2. How we use information
- To respond to enquiries and service requests.
- To process bookings, subscriptions and payments.
- To provide requested wellness services and customer support.
- To send essential service communications and, where permitted, relevant announcements.
- To maintain website, application and account security and prevent misuse.
- To improve our website and service experience.
3. Payments
Payment processing may be handled through external payment providers. We do not ask users to share banking passwords, UPI PINs, OTPs or card PINs with us. Payment credentials should be entered only on the authorised payment interface provided by the payment provider.
4. Data sharing
We may share necessary information with service providers who help operate hosting, communications, payment processing, technology and customer support. We do not intend to sell personal information as a standalone product.
5. Security
We use reasonable technical and organisational measures to protect information. No internet transmission or storage system can be guaranteed to be completely secure.
6. Retention
Information is retained for as long as reasonably necessary for the purpose for which it was collected, customer support, accounting, legal obligations and legitimate business records.
7. Your choices
You may contact us to request access, correction or deletion of personal information, subject to applicable legal and operational requirements.
8. Cookies and similar technologies
Cookies or similar technologies may be used for essential site functionality, preferences, security and analytics. You can control cookies through your browser settings, although disabling some cookies may affect functionality.
9. Children
Our services are not intended to bypass applicable age or consent requirements. Where a service involves a minor, a parent or legal guardian should make the enquiry or provide any required consent.
10. Wellness disclaimer
COSMOENERGIES WELLNESS provides wellness-oriented experiences, education and guidance. Website content and wellness services are not a substitute for diagnosis, treatment or emergency medical care by a qualified healthcare professional.
11. Contact
For privacy questions or requests, please use our Reach Us page.